Knowledge Governance & Source Integrity Policy
Effective Date: July 22, 2026
Our Mission
FieldMates exists to preserve, organize, and deliver practical technical knowledge that helps professionals perform safer, more accurate, and more efficient work in the field.
Our mission is to capture valuable technical knowledge from trusted sources, transform it into governed, structured intelligence, and make that knowledge accessible to professionals when and where they need it most.
FieldMates is designed to complement, not replace, official manufacturer documentation, applicable codes and standards, engineering judgment, or the expertise of qualified professionals.
Our Principles
Every piece of knowledge within the FieldMates platform is governed by the following principles:
- Accuracy
- Traceability
- Transparency
- Respect for Intellectual Property
- Continuous Improvement
These principles guide every stage of our knowledge lifecycle.
Trusted Sources
FieldMates knowledge may be derived from a variety of legitimate sources, including:
- Manufacturer installation manuals
- Service manuals
- Programming manuals
- Product documentation
- Technical bulletins
- Official product specifications
- Published codes and standards
- Regulatory publications
- Publicly available manufacturer resources
- Customer-authorized documentation
- Verified field experience
- Internal technical analysis
Each source is evaluated before contributing to the governed knowledge platform.
Knowledge Transformation
FieldMates does not function as a repository for reproducing technical publications.
Instead, information is transformed into structured knowledge that may include:
- Equipment specifications
- Compatibility relationships
- Installation requirements
- Programming behavior
- Operational characteristics
- Diagnostic logic
- Troubleshooting guidance
- Maintenance recommendations
- Product limitations
- Code relationships
- Safety considerations
This structured knowledge enables FieldMates to assist professionals while preserving the value and purpose of original source materials.
Knowledge Governance
Every governed fact within FieldMates may include internal governance information such as:
- Source provenance
- Publication or document reference
- Revision or edition information
- Confidence scoring
- Extraction methodology
- Review status
- Promotion history
- Quality controls
This governance allows knowledge to be continuously verified, refined, and improved over time.
Artificial Intelligence
Artificial intelligence assists FieldMates by helping organize, classify, reason over, and retrieve governed technical knowledge.
AI responses are generated using structured knowledge, source relationships, and platform governance rather than relying solely on statistical language prediction.
Where appropriate, FieldMates may provide references to supporting documentation or recommend consulting official manufacturer resources.
Respect for Intellectual Property
FieldMates respects the intellectual property rights of manufacturers, publishers, standards organizations, and content creators.
FieldMates is committed to acquiring source materials through lawful and authorized means whenever such materials are incorporated into the platform.
Our objective is not to reproduce copyrighted publications but to organize technical knowledge into structured intelligence that assists professionals in performing their work more effectively.
FieldMates does not seek to replace official manuals, installation instructions, service documentation, or published standards.
Users should always consult the latest official documentation applicable to the equipment and jurisdiction in which they are working.
Human Oversight
Knowledge within FieldMates may be subject to:
- Automated validation
- Confidence scoring
- Technical review
- Continuous refinement
- Community feedback
- Manufacturer updates
Not every piece of information receives the same level of review, and confidence levels may vary depending on available evidence and source quality.
Continuous Improvement
Technical information changes.
Manufacturers publish revisions.
Standards evolve.
Products are discontinued.
New field experience emerges.
FieldMates is designed as a continuously improving knowledge platform. Knowledge may be updated, corrected, expanded, or retired as better information becomes available.
Manufacturer Collaboration
FieldMates welcomes collaboration with manufacturers and industry organizations.
Manufacturers are encouraged to:
- Submit updated documentation
- Report inaccuracies
- Request corrections
- Provide official technical guidance
- Discuss licensing opportunities
- Participate in improving technical accuracy
Our goal is to improve the quality and accessibility of technical knowledge while supporting the manufacturers who create it.
Professional Responsibility
FieldMates is an informational and decision-support platform.
It does not replace:
- Manufacturer instructions
- Applicable codes and standards
- Engineering judgment
- Authority Having Jurisdiction (AHJ) requirements
- Professional licensing or certification
- Safe work practices
Users remain responsible for verifying all work against applicable documentation and regulations.
Reporting Concerns
If you believe content within FieldMates is inaccurate, outdated, improperly attributed, or infringes intellectual property rights, we encourage you to contact us at support@fieldmateshq.com.
We review all legitimate reports and will investigate, correct, update, or remove information as appropriate.
Our Commitment
FieldMates was built on the belief that technical knowledge should be preserved, governed responsibly, and made available to the professionals who depend on it every day.
We are committed to building a platform that respects creators, supports manufacturers, serves technicians, and continuously improves through responsible stewardship of knowledge.
Contact
FieldMates
https://fieldmateshq.com
support@fieldmateshq.com