Troubleshooting Built for Fire Alarm Technicians

Every service call starts with a question.

PanelMates helps you find the answer.

Whether you're chasing a ground fault, identifying an unfamiliar panel, or trying to understand what happened during the last service visit, PanelMates helps technicians troubleshoot faster using governed technical knowledge, structured diagnostic reasoning, and Building Memory™.

PanelMates is a troubleshooting and field reasoning platform built specifically for fire alarm technicians. It helps technicians identify equipment, work through faults, access governed technical knowledge, and preserve building-specific service history through Building Memory™. Every feature is designed to help solve problems in the field, not add more office paperwork.
PanelMates is built for:
• Apprentice fire alarm technicians
• Service technicians
• Inspectors
• NICET professionals
• Anyone responsible for diagnosing, maintaining, or servicing fire alarm systems.
If your job is solving problems in the field, PanelMates was built for you.
Most software in the fire protection industry focuses on inspections, reports, scheduling, and documentation. PanelMates focuses on the technician standing in front of a system that isn't working. Structured troubleshooting, diagnostic reasoning, manufacturer-backed knowledge, and Building Memory™ help technicians make better field decisions faster.
Most software in the fire protection industry focuses on inspections, reports, scheduling, and documentation. PanelMates focuses on the technician standing in front of a system that isn't working. Structured troubleshooting, diagnostic reasoning, manufacturer-backed knowledge, and Building Memory™ help technicians make better field decisions faster.
Every building has a story.
Previous troubles.
Verified repairs.
Equipment changes.
Photos.
Technician observations.
PanelMates preserves that knowledge so the next technician starts with context instead of starting over.
Experience a different approach to field service. Join technician members that use PanelMates to troubleshoot faster, preserve building knowledge, and build confidence on every service call. Find us on the App Store and Google Play & Start your free 7-day trial today.

What People Are Saying

“I wanted to stump it, so I asked a question I'd asked the week before. The damn thing had gotten a lot smarter in seven days..”

A technician in safety glasses and a cap inspecting an electrical panel while holding a smartphone displaying a service report form. Text on the left explains steps for documenting issues, saving data, organizing information, and sharing knowledge.

PanelMates Member

Electrical control panels on a concrete wall, including fire alarm control panel and circuit breaker panels.

“Tried a couple other apps. They are great if you sit in an office.”

PanelMates Member

“Of Course I’ll help test.This is life changing for fire alarm people”

PanelMates Tester

Built for the Technician Who Shows Up

A man wearing a black FieldMates cap and backpack, holding a tablet, while heading to a commercial service call at sunset. Promoting FieldMates membership benefits and early access.

Every day, technicians walk into unfamiliar buildings, inherit incomplete service histories, and are expected to solve problems quickly.

PanelMates was built to help them do exactly that.

Not with more paperwork.

Not with more forms.

With better troubleshooting, better reasoning, and knowledge that gets stronger with every service call.

Start Your 7-Day Free Trial